This is a final draft prepared for review by qualified counsel and by the payment processor before publication. Processors impose their own refund and disclosure requirements, which take precedence.
1. Credits
The Service is prepaid. You buy credits, and each generation consumes a published number of them. Credits are a limited personal licence to request generation; they are not money, not stored value, not a deposit, and have no cash value outside the Service.
Credit prices and the cost of each generation type are shown in the Service before you buy. We may change prices prospectively; changes never affect credits you already hold.
Credits do not expire while your account is in good standing.
2. Payment and your statement
Payments are handled by our payment processor, CCBill. We never receive or store your full card number.
Charges appear on your statement as "[BILLING DESCRIPTOR]". This descriptor is deliberately discreet and does not name the Service or indicate adult content.
Purchases are one-time. We do not operate subscriptions or recurring billing, and we will not charge you again without a new purchase. [If recurring billing is later introduced, this section must be rewritten and renewed consent obtained.]
All prices are in USD and exclude any tax that may apply in your jurisdiction; applicable tax is shown before you confirm.
3. Automatic credit returns
Credits are returned to your balance automatically, without you needing to ask, when:
- a generation fails for a technical reason on our side;
- a generation is blocked by our safety systems;
- our quality checks cannot produce an acceptable result for your request within the permitted attempts.
These returns are credits, not money, and are usually immediate.
4. Refunds to your payment method
Because credits are consumed immediately on use, purchased credits are generally non-refundable once spent. We will refund the unused portion of a purchase to your original payment method where:
- you were charged in error, or charged more than once for the same purchase;
- the purchase was not authorised by you (see Section 5);
- the Service was materially unavailable for a sustained period and you could not use the credits you bought;
- we terminate the Service, or we terminate your account for a reason other than your breach of our policies;
- a refund is required by consumer law applicable to you.
Statutory rights: if you are a consumer in the European Union or the United Kingdom you normally have a 14-day right to withdraw from a distance contract. By purchasing credits and using them immediately you expressly request immediate performance and acknowledge that you lose that right to the extent the credits have been used; the unused balance remains refundable within the withdrawal period. Nothing in this policy limits non-waivable consumer rights.
We do not refund credits consumed by generations that were delivered, including where the output did not match your expectations. Generative models are probabilistic, and we return credits automatically where our own checks judge an output unacceptable.
No refund is due where an account is terminated for content involving minors or non-consenting people; unused credits are forfeited.
5. How to request a refund, and please contact us first
Email [email protected] with the email on your account and the approximate date and amount. We respond within 2 business days and resolve approved refunds within 5-10 business days, depending on your bank.
If you do not recognise a charge, please contact us before disputing it with your bank. We can usually identify and resolve it quickly, and because our billing descriptor is discreet, unfamiliar descriptors are a common cause of confusion.
Chargebacks: when a chargeback is raised, we suspend the account while the dispute is resolved and may reverse any credits granted by the disputed purchase, never taking your balance below zero. Accounts with fraudulent chargebacks may be terminated.
6. Contact
Billing support: [email protected] · [SUPPORT PHONE] Vantage Loop LLC, 30 N Gould St #51295, Sheridan, WY 82801, USA
A monitored support email and telephone number are required by our payment processor and are published here and in the site footer.